At Catherine Rustic, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help with our simple return and refund process.
Returns
You may return eligible items within 7 days of receiving your order. To qualify for a return:
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Items must be unused, in their original packaging, and in the same condition you received them.
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You must provide proof of purchase (order number or receipt).
To initiate a return, please contact us at [email protected] within the 7-day window. Once your return is approved, we will provide you with further instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5 business days.
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Refunds are issued to the original method of payment. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as agreed upon with the customer.
Non-Returnable Items
Please note that the following items are not eligible for return or refund:
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Sale items
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Customized or made-to-order products
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Items damaged due to misuse or not in their original condition
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at [email protected] within 3 days of receiving your item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure safe delivery.